Privacy Policy

1. Introduction

Welcome to monkey88. This Privacy Policy describes how monkey88 ("we", "us", "our") collects, uses, discloses, and safeguards personal information provided by users ("you", "your") when you access or use our website at monkey88.lat and any related services, including our online casino, live sportsbook, slots platform, and customer support channels.

monkey88 is committed to protecting the privacy and security of all its players — whether you are based in Kuala Lumpur, Petaling Jaya, Penang, Bangsar, or anywhere else across Malaysia. We handle your data with the same care and discretion we bring to every aspect of our platform.

By registering an account, accessing, or using any part of the monkey88 platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect personal information in several ways when you use monkey88. The categories of information we collect include:

2.1 Information You Provide Directly

• Full legal name, date of birth, and nationality
• Email address, mobile number, and residential address
• Username, password, and security question responses
• Bank account details, e-wallet information (Touch 'n Go eWallet, Boost, GrabPay), or cryptocurrency wallet addresses used for deposits and withdrawals
• Identity verification documents such as MyKad, passport, or utility bills submitted for KYC (Know Your Customer) compliance
• Any communications you send to our customer support team via live chat, email, or ticket system

2.2 Information Collected Automatically

• IP address, device type, operating system, and browser version
• Geolocation data (country and city level) inferred from your IP address
• Pages visited, time spent, click patterns, and navigation paths on the monkey88 platform
• Session IDs, login timestamps, and activity logs
• Gameplay data including bets placed, games played, win/loss records, and transaction history

2.3 Information from Third Parties

• Identity and fraud screening data from third-party KYC and anti-money laundering (AML) service providers
• Payment verification data from payment processors including Maybank FPX, CIMB FPX, and e-wallet operators
• Responsible gaming indicators from third-party self-exclusion registries where applicable

3. How We Use Your Information

monkey88 uses the personal information we collect for the following purposes:

• Account management: To create, verify, maintain, and secure your monkey88 player account
• Payment processing: To process deposits, withdrawals, and refunds in Malaysian Ringgit (MYR) or cryptocurrency via our supported payment methods
• Identity verification & KYC: To meet our legal obligations under international gaming and AML regulations, including verifying that all players are aged 21 and above
• Platform improvement: To analyse usage patterns and improve the performance, features, and design of the monkey88 platform
• Customer support: To respond to your queries, complaints, and service requests efficiently
• Fraud prevention & security: To detect, investigate, and prevent fraudulent transactions, collusion, and other illegal activities on the platform
• Responsible gaming: To monitor gameplay patterns and apply account controls when problem gambling indicators are identified
• Marketing communications: To send you promotions, bonuses, and platform updates — where you have opted in to receive such communications
• Legal compliance: To comply with applicable laws, regulations, court orders, and regulatory requirements

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered monkey88 player under our Terms & Conditions
• Legal obligation: We are required to process certain data to comply with KYC, AML, and responsible gaming laws and regulations applicable to international gaming operators
• Legitimate interests: We process data to operate and improve our platform, prevent fraud, and ensure platform security — where these interests are not overridden by your fundamental rights
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

5. Sharing Your Information

monkey88 does not sell or rent your personal data to third parties for their own marketing purposes. We may, however, share your information with the following categories of recipients where necessary and lawful:

• Payment service providers: Including Maybank FPX, CIMB FPX, Touch 'n Go eWallet, Boost, GrabPay, and USDT TRC20 processors — solely for the purpose of processing your financial transactions
• Identity verification and AML partners: Third-party KYC and fraud screening providers who assist us in verifying player identities and meeting regulatory compliance obligations
• Game software providers: Licensed game studios and live dealer platform providers who power the monkey88 casino, slots, sportsbook, Sic Bo, and Dragon Tiger offerings — these providers may receive anonymised session data for technical integration purposes
• Customer support platforms: Third-party helpdesk and live chat software providers used to manage and respond to your support requests
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, we may disclose your personal data to relevant authorities
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections

All third-party service providers engaged by monkey88 are contractually bound to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards.

6. Cookies & Tracking Technologies

monkey88 uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

• Strictly necessary cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your monkey88 experience
• Analytics cookies: Collect anonymised data about how players navigate the platform — including pages visited and time spent — to help us improve usability and performance
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content and measure the effectiveness of our campaigns

You can manage or withdraw your consent to non-essential cookies via your browser settings at any time. Note that disabling certain cookies may affect the functionality of your monkey88 account.

7. Data Retention

monkey88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and operational requirements. Our general retention guidelines are as follows:

• Active account data: Retained for the full duration your monkey88 account remains active
• Transaction and financial records: Retained for a minimum of seven (7) years following the transaction date, in line with AML regulatory requirements
• KYC documents: Retained for a minimum of five (5) years after account closure or the last transaction, whichever is later
• Support communications: Retained for up to three (3) years from the date of the interaction
• Marketing consent records: Retained until you withdraw consent, plus a further twelve (12) months for audit purposes

When your data is no longer required, monkey88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Data Security

Protecting your data is a core priority at monkey88. We implement a multi-layered security framework that includes:

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard TLS protocols
• Access controls: Your personal data is accessible only to authorised monkey88 personnel on a strict need-to-know basis
• Two-factor authentication (2FA): Available on all monkey88 accounts to add an additional layer of login security
• Regular security audits: Our systems undergo periodic penetration testing and vulnerability assessments to identify and address potential risks
• Secure payment infrastructure: All financial transactions are processed through PCI-DSS compliant payment gateways used by leading Malaysian financial institutions

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is entirely infallible. We encourage you to use a strong, unique password for your monkey88 account and to never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately.

9. Your Rights

As a monkey88 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at the email address provided in Section 12 of this policy.

• Right of access: You may request a copy of the personal data monkey88 holds about you at any time
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it
• Right to erasure: Subject to our legal and regulatory retention obligations, you may request deletion of your personal data
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances — for example, while a dispute is being resolved
• Right to data portability: You may request a structured, machine-readable copy of the data you have provided to us
• Right to withdraw consent: Where processing is based on your consent (such as for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing
• Right to object: You may object to processing carried out on the basis of our legitimate interests, where you believe your fundamental rights and freedoms override those interests

We will respond to all valid data rights requests within thirty (30) calendar days. In complex cases, we may extend this period by a further sixty (60) days and will notify you accordingly.

10. Minors

monkey88 is an adult gaming platform strictly intended for users aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

All new account registrations are subject to age and identity verification as part of our KYC process. If we become aware that a player under the age of 21 has registered an account or provided personal data, we will immediately suspend the account, void any associated transactions, and securely delete the relevant personal data.

If you believe a minor has registered on monkey88 or provided us with their personal information, please notify us immediately at our support email so we can take prompt action.

11. Changes to This Privacy Policy

monkey88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, platform features, legal requirements, or regulatory guidance. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send a notification to your registered monkey88 email address where the changes are significant
• Display a prominent notice on the monkey88 platform for a reasonable period following the update

Your continued use of the monkey88 platform following the effective date of any updated policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way monkey88 handles your personal data, please reach out to our dedicated privacy team. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can also visit our FAQ page for quick answers to common questions about your account and data, or review our Responsible Gaming page for information on player protection tools available to monkey88 members.